Managed Support & Maintenance
Keep every room, every device, every meeting running.
Post go-live is where most of the value is realised — or lost. Our managed service keeps meeting rooms, video devices, and workspace platforms healthy through continuous monitoring, firmware baselining, incident response, and quarterly service reviews. We plug directly into your ITSM tool so tickets never sit in a separate queue.
Engagement model
Monthly subscription per room, device fleet, or platform
What you get
6 core deliverables — from discovery to handover.
Ideal for
Estates with 20+ managed meeting rooms
Why this service
What clients get from working with us on this.
Proactive over reactive
Devices monitored 24/7 for offline states, camera health, calendar sync failures — resolved before users notice.
Predictable operating cost
A single monthly line item covering monitoring, remediation, firmware, and quarterly reviews.
ITSM-integrated
Tickets flow through ServiceNow, Jira, or your existing tool. No new portal for your team to learn.
Quarterly service reviews
Utilisation data, incident trends, and improvement recommendations delivered every 90 days.
Deliverables
What ships with every engagement
- 24/7 device and platform monitoring
- SLA-backed incident response (severity-tiered)
- Remote remediation and firmware management
- ITSM integration (ServiceNow, Jira, Freshservice)
- Quarterly service reviews with utilisation analytics
- Optional on-site support for regulated environments
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